South Essex Is Recognised Again For Customer Care

The insurance industry has again recognised South Essex Insurance Brokers for its wide ranging efforts to maintain good relations with its customers. The company has repeated its 1999 success in being awarded the Insurance Age Broker of the Year title for customer care for the second time.

It is the sixth time in five years that the industry has held South Essex Insurance Brokers as an example, singling out its customer care with recognition by both Insurance Age and the British Insurance Awards together with praise for its effective marketing, premium protection and schemes expertise.

The company puts heavy emphasis on its personal approach to its customers, who are put directly in touch with staff. There is little queuing and no numbered prompts to reach the operator or staff members.

Managing director Barry Fehler said: "Any company is only as good as its staff, and I am fortunate to have people who are sympathetic and helpful in their work. It is particularly gratifying that this is recognised by our fellow professionals in the industry."

The judges were impressed by the company's work to provide 24-hour assistance in emergencies, in adapting policies for particular situations and its various helplines.